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The Ice Palace General Manager

Posted: 09/18/2023

The Ice Palace is a unique winter attraction that runs from late December through February at Fountain Hill Winery in Delano. We're on the hunt for an exceptional General Manager to lead our Minnesota team! If you're someone who thrives in a dynamic and whimsical environment, possesses the ability to face challenges with creative problem-solving, and has a passion for creating unforgettable experiences, then you might be the shining star we're looking for. Join our team and help us make magical winter memories! Online application can be found here:


  • Accomplishes department objectives by managing staff; planning and evaluating department activities.

  • Maintains staff by recruiting, selecting, orienting, and training employees.

  • Communicating job expectations; planning, monitoring, and appraising job results.

  • Coaches, counsels, and disciplines employees.

  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

  • Evaluates inventory and coordinates with the Gift Shop Director to supply the needs of the gift shop. 

  • Community outreach 

    • Coordinate with the community for exposure, giveaways, etc.

    • Assist in specialized marketing to the community 

  • Vendor relations

    • Coordinate with Vendors of the Ice Palace.

    • Ensure vendors are accurately paid.

  • Scheduling Coordinator

    • Create the weekly schedule for the Ice Palace building team and customer staffing positions at least 2 weeks prior. 

    • Manage time off requests and schedules accordingly. 

    • Proficient in Homebase scheduling software. (Training provided) 

  • Employee relations

    • Work as the employee advocate. 

    • Organize all employee paperwork.

    • Implement team building exercises.

  • Coordinate with Operations Lead

    • Ensure all preparations are made within the Ice Palace before opening. 

  • Works as the point of contact for the FareHarbor ticketing system. 

  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

  • Contributes to team effort by accomplishing goals as needed.

  • Attends required leadership meetings

  • Work under the direction of the VP of Operations. 

  • Oversees and works with the Guest Experience Coordinator and Operations Lead

    Skills Needed

    Performance management
    Project management
    Foster teamwork
    Handles pressure


    High School Diploma or GED
    3+ years in a management position Bachelor's degree is a plus proficient with office software 

    Job Type: Full-time, Seasonal (December-February)

    Compensation: $30/hr